STANDARD OPERATING PROCEDURES

Areas covered while performing the Standard Operating Procedure (SOP) in the UAE

1. Cash and Bank – The SOP outlines comprehensive procedures to administer and control collections and payments within the organization. It ensures that all cash and bank transactions are recorded accurately and that reporting formats are standardized for consistency and transparency.d reporting formats.

2. Procurement / Purchases – Clear protocols are established for obtaining proper approvals and authorizations for purchase requests. The SOP guarantees that products are procured according to sanctioned specifications and sets procedures for accurately accounting for these purchases. Additionally, it defines guidelines to ensure purchases are made timely, in the required quantities, and at the best possible rates, allowing for a reasonable stock of goods on hand.

3. Stores and Inventory Management – Procedures are set to safeguard stock and maintain detailed records of items issued and those held in inventory. The SOP ensures regular reconciliation of store records with accounting records and establishes processes for timely replenishment, including setting minimum quantity thresholds for each item.

4. Management of Logistics – The SOP provides a framework for coordinating all logistics activities necessary to achieve optimal delivery levels at minimal cost. This includes oversight from procurement and inventory management through to the final delivery of products.

5. Sales and Receivables – Procedures are defined for organized sales recording and robust credit control implementation. The SOP includes guidelines to facilitate timely collections and requires the provision of management reports for effective oversight of receivables.

6. Employee Costs and Management – This section covers the assessment of employee utilization and performance analysis against established targets, duties, and responsibilities. It ensures employment terms are aligned with market trends and that incentive schemes correspond to performance levels.

7. Key supports to the Management – The SOP focuses on identifying areas of poor management and facilitating discussions with employees and management to pinpoint bottlenecks. Remedial measures are developed to help direct organizational efforts towards achieving the company’s vision.

8. Reporting Formats – Templates for Management Information System (MIS) reports, covering procurement, sales, payroll, and HR, and financial statements, are incorporated. These templates are tailored to the specific needs of the business to enable effortless reporting to management and stakeholders.

9. Client-Specific Requirements – The SOP accommodates any additional requirements specified by the client by providing customized operating procedures that cater to the unique needs of the business.

Procedures followed in implementing the Standard Operating Procedure (SOP) in the UAE

1. Planning – Our executives will meet with the management and understand the specific needs of the management, the current challenges they are facing and the target the management wants to achieve.

2. Internal review with staff – the executives will further interact with the staff of the company to understand the operational difficulties faced by them during the current course of execution of work. This is essential as the same has to be addressed while preparing the Standard Operating Procedure (SOP).

3. Preparation of Preliminary Manual – With input from the management and staff, a preliminary manual will be prepared to cover the A-Z operations of the company.

4. Training to employees – The employees will be trained on how to follow the Standard Operating Procedure (SOP) and execute their operations completely as per the set procedures. All processes will have to be carried out as mentioned in the Standard Operating Procedure (SOP) and templates will be provided across departments ensuring uniformity in the maintenance of records.

5. Testing and review – The defined procedures will be tested across all departments and the difficulties/ further requirements/ required changes will be analyzed.

6. Submission of Final SOP and support for implementation – The above-mentioned review points will be incorporated, and the final Standard Operating Procedure (SOP) will be issued to the management.